frequently asked questions

Yes, the light bulb can be replaced according to the instruction manual.

The shipping fee is $19 for most areas, with a slight additional fee for certain remote islands.

Once the product is shipped, we do not accept order cancellations

Order processing time plus shipping time:

  • Processing time: Normally 2-5 working days, may be extended during holidays.
  • Standard shipping time: 7-15 working days for most countries, up to 30 working days for remote areas.

Premium shipping, available at checkout: 3-8 working days, subject to delays due to uncertain factors like customs

Once your order is shipped, we will email you a tracking number for you to monitor the status of your order. Please use the following link to track your order:

Contact us via email at within 3 days of receiving the item, provide photos or videos to our customer service team, and we will assist you with the after-sales process.

Please promptly contact, and we will liaise with the logistics provider to address the issue.

Yes, you can choose to have a greeting card written at checkout. Upload your message, and we will print it on the card and include it in the packaging.

We do not accept returns or exchanges for products without issues. If there are defects, please contact us within 3 days for after-sales assistance.

Please contact us or send an email to

We ship to most countries worldwide, with only a few exceptions or requirements for additional documentation for customs clearance. We will proactively contact you; please check your email for updates. (For example, South Korea, Chile may require a personal tax number, and Taiwan may require the recipient’s ID card.)

You can use wood wax oil for wooden parts and alcohol for resin surfaces. Please be careful to avoid scratches from sharp objects, do not expose to direct sunlight, and keep away from damp environments. Wood may develop cracks due to changes in humidity and temperature.

Please understand that our products are handmade, and achieving 100% perfection is not possible. Air bubbles in the resin are unavoidable, but we employ a layered pouring technique to minimize them, although this significantly increases production time.

We have not fully opened custom requirements yet, but you can submit a form, and it might be something we are working on or considering trying.

Unfortunately, our globally popular products are exploited by some unscrupulous individuals who steal our product images and sell them at very low prices. Please be aware that this is a scam, and you may receive either nothing or a low-quality substitute.